“I believe there was an intermittent effect on Luzon broadband subscribers. They will be compensated too,” Yoly Crisanto, corporate communications head of Globe told Sun.Star.
The total cost of compensation package was not disclosed even though she announced that mobile and broadband subscribers in Visayas and Mindanao will soon be offered free calls, text messages, or internet browsing services.
Customers can expect to receive an SMS from Globe to avail of the service not later than May 17 this year, Crisanto said.
The company’s fiber optic cable somewhere in Mindoro and Bicol Region conked out due to strong water currents caused by Tropical Storm Bebeng. Globe said services have been restored since late Monday.
Earlier, the company announced that a significant portion of its 2011 capital expenditure of $500 million will be allocated on investments to expand coverage and improve quality and capacity of its network infrastructure throughout the country.
Globe, currently the country’s second largest telecommunications company, has likewise ensured that its network has increased redundancy and resiliency to better serve its customers.
“The upgrade and modernization of our network infrastructure will also remain a key priority to enable our networks and platforms to quickly adapt to the fast-moving market,” it said in a separate statement.
Globe’s mobile subscriber base expanded by 14 percent in the first quarter of 2011 to 27.3 million as it reported a slight increase in profits at P2.99 billion.
Shares in Globe slipped 10 percent to P880 from P890 last Wednesday.
