ISO 9001:2008 is accepted worldwide as the standard that defines quality. The certification indicates that an organization conforms to a quality management system, which can consistently provide a product or service that meets customer and applicable regulatory requirements.
The 131-year-old company is the first telecom company in the Philippines to receive the certification for its entire system of operations.
Bernie Bernardino, Eastern director for QA, regional sales and customer care, said the certification means assurance that Eastern’s products and services conform only to the highest international standards in the industry.
“The achievement of the ISO 9001:2008 certification is indeed a major milestone for Eastern Communications, as it is the only major telecommunications company in the country today that has this recognition from the International Organization for Standardization in all its sales, network and support functions,” he said.
Bernardino said the process took nearly a year to accomplish with Eastern’s certification partner, TÜV SÜD, an international service corporation focusing on consulting, testing, certification, and training, represented by its auditor, Lance Xavier Dy.
Around 700 companies from the public and private sectors and abroad comprising international and multinational businesses have received ISO 9001:2008 certification, Dy said.
“I hope Eastern Communications continues to improve and engage in ISO 9001 as a culture rather than mere compliance to the international standard,” Dy added. “The certification should help the company strive for greater heights.
“The certification introduces the new world-class brand of Eastern Communications today as one of our competitive advantages,” Bernardino said.
“It demonstrates further our continued commitment to the highest level of quality management and design to ensure the delivery of quality telecommunications solutions and services,” he added.
Bernardino said the certification also means Eastern is committed to innovating on the way it serves its customers and greater efficiency in all its vital operating areas.
